What is your returns policy?

– You’ve got 60 days to send something back to us from the day you receive it.

– It is FREE to make a return within the UK (NI included)

– Items must be returned in a new and unused condition.

– Items must have all tags attached.

– Pierced jewellery cannot be returned for health and hygiene reasons.

– Underwear and swimwear can only be returned if the hygiene seal has not been removed.

– Beauty products cannot be returned for hygiene reasons.

– Shoes must be tried on indoors.

– Please obtain proof of postage just in case your order is lost on its way back to us.

– If you receive faulty goods, you may also have a right to return these goods. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

 

Ready to Return? Click here

 

If you’ve waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page here.

How do I return?

WE HAVE EXTENDED OUR RETURNS

Good news, we’re up and running as usual. We’ve also extended our returns period to 60 days.

UK RETURNS

UK & Ireland returns are FREE using the returns portal

You’ve got 60 days to send something back to us from the day you receive it.

    • 1

      Repack your items.

    • 2

      Go to our royal Mail returns portal.

    • 3

      Easily create and print your returns label.

    • 4

      Once you have printed your returns label, you’re ready to post it off! Take your item to a Royal Mail Customer Service Point or Post Office branch.

    • 5

      Keep an eye on your return tracking. You’ll get an email once we receive your returned item.

       

START A RETURN

 

Good to know…

We’ve gone paperless! You’ll no longer receive a delivery note in your parcel.

We can’t offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.

When will I receive my refund?

A typical refund will take up to 21 days: 14 days to be returned and processed, with up to 7 days for it to make its way through the banking system.

As you are using Royal Mail, the tracking will show it delivered to our nearest distribution centre. It can be up to 7 days from this point for item to be received into the warehouse, where it will be processed and refunded – you’ll receive an email when this has happened. From then it’ll take up to 7 days to show in your bank statement, this is dependent on your banks processing time.

We’ll email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

If you’ve waited more than 28 days with no email from us, please get in touch by going to the Contact Us tab on this page.

How long do I have to return?

You’ve got 60 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

Ready to Return? Click here

I don't have the original packaging, can I return?

Yes, just pop your items in something non see-through, sealable & waterproof.

Ready to Return? Click here

Can I return more than one order in the same parcel?

Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.

Ready to Return? Click here

I can't see the refund on my bank statement

Refunds may show up in a couple of places:

1. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your bank’s processing times) 2. If its not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time)

If you still can’t see it, give us a shout on the Contact Us Section.

Can I exchange instead of a refund?

Unfortunately we don’t offer exchanges. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we’ve received your unwanted items.

Returns exemptions

We cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

Have you received my returned item(s)?

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

Do you refund the delivery charge?

We’ll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract here. If you decide to keep one of the items, you need to pay for delivery. We don’t refund delivery charge for those countries listed outside of the EEA.

There wasn't a delivery note in my parcel, can I return?

We’ve gone paperless! You’ll no longer receive a delivery note in your parcel. Use the returns portal to get your trackable returns label.

Ready to Return? Click here

Can I return/exchange my online purchase instore?

Any items purchased online after the 30th July will need to be returned to our warehouse. You can print off a returns label here. As concession stores run independently to us, they will not be able to accept your return or process your refund.

Can I return/exchange my instore purchase using the online returns process?

Any items purchased in store, will need to be returned to a store. As concession stores run independently to us, we won’t be able to accept your return or refund your items.

My instore purchase has become faulty, can I return it to you?

Any items purchased in store, will need to be returned to a store. The stores are run independently to us and so we’re not able to accept any store returns, or refund those items.

My online purchase has become faulty, can I return instore?

Any items bought online after the 30th July will need to be returned online to our warehouse. You can print off a returns label here. As concession stores run independently to us, they will not be able to accept your return or process your refund.

My order was placed before 30th July, can I return it for a refund?

Any orders placed before the 30th July cannot be returned to our warehouse for a refund as that stock was not held by the boohoo group. If your order was purchased in a store, you may be able to return to them. If your order was purchased online before the takeover, please contact the administrators on: OasisWarehouse@deloitte.co.uk for further details.

I returned my order before the takeover and haven’t received my refund.

Please contact the store your items were purchased from, or if order order was placed online, the administrators will be able to help you further. You’ll be able to contact them via email on: OasisWarehouse@deloitte.co.uk